How to troubleshoot a plugin license key that won’t validate

My license won’t validate!

You’ve just purchased a plugin and everything seems to be working in perfect order, except for one thing! The license is being rejected! We’ve all been there, but don’t worry – this article will help you get down to the bottom of it and get your plugin working within no time! There are a number of causes for a license to be rejected, so let’s run you through them.

Failing to connect to the external server

This is the most common and most frustrating reason for your license to be rejected. Your server is restricting the communication between itself and the license authentication server, resulting in the license being denied. There are many reasons that your server could be blocking communication and that’s why it’s best to take it up with your hosting support, however you can always try this step below first.

On your server control panel, try whitelisting the IP address you’re trying to contact. If you’re using a Toast Plugin that’s 104.31.73.49. If that doesn’t work then¬†we’d recommend taking it up with your hosting support.

If you’re still struggling and you’re using a Toast Plugin we will be happy to help!

The license key has been used too many times

The license key has been used too many times and therefore is invalid. You’ll need to purchase another license in order to validate or contact the license key provider if you believe you’re seeing this message in error.

License key isn’t within date

Ensure that the license key has started but hasn’t expired. You can check this for your Toast plugin here.

License key is wrong

It’s a little ridiculous but just double-check that the license key is actually correct. Copy and paste directly from the source however ensure there isn’t any HTML code attached or spaces before/after.

 

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